FAQ's

CAN I RETURN AN ITEM?

As all items are made to order we do not offer returns or refunds but please contact me if you have any issues with your order.

WHEN WILL I RECEIVE MY ORDER?

Your order will be dispatched in 3-5 working days plus delivery time so please allow 5-7 working days total to receive your order. If you need your jewellery sooner please send us an email before placing your order.

HOW MUCH DOES DELIVERY COST?

All orders are sent by Royal Mail First Class. For orders under £100, you will be charged £3.85 for First Class Delivery.

Please contact us for shipping costs outside of the UK.

CAN I MAKE CHANGES TO MY ORDER AFTER I HAVE PLACED IT?

Most orders should be able to have changes made on the day of placing the order if the request is made before 8pm.

I SEE AN ITEM THAT I LIKE, BUT I WOULD LIKE A SLIGHTLY DIFFERENT DESIGN, DO YOU DO BESPOKE PIECES?

Yes! As all items are made to order, we can add beads, change the chain, use a different blank or stamp. There are many options, so please contact me at the below email.

IF YOU HAVE ANY QUESTIONS THAT ARE NOT ANSWERED IN THIS FAQ PAGE, PLEASE DO REACH OUT: alice@aliceroseshop.co.uk